Privacy Policy

Effective Date: 12 April 2025

1. Introduction

Truetrucks Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal data from job seekers, clients, website visitors, and business partners in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our services or visiting our website, you agree to the practices described in this policy.

2. Who We Are

Truetrucks Limited
Registered Office: 76 Hillside Road, London, England, SW2 3HP
Company Number: 1529183
Email: office@truetrucks.co.uk

We are a London-based temporary employment agency providing skilled and general labour staffing solutions within the construction sector across the UK.

3. Information We Collect

We collect and process personal data from:

Job Seekers/Candidates:

  • Full name, contact information
  • CVs, employment history
  • National Insurance Number
  • Proof of right to work
  • Training certifications (e.g., CSCS cards)
  • References and background checks
  • Bank details for payroll

Clients:

  • Company name and contacts
  • Project requirements
  • Invoicing and payment details
  • Feedback and correspondence

Website Visitors:

  • IP address and device/browser data
  • Interaction data via cookies and analytics tools

4. How We Use Your Information

We use data to:

  • Match candidates with suitable placements
  • Verify qualifications and work eligibility
  • Communicate opportunities or project details
  • Process invoices and payments
  • Maintain compliance with UK employment laws
  • Improve our website, services, and marketing efforts

5. Lawful Basis for Processing

We process personal data under:

  • Your consent
  • Legitimate interest
  • Contractual necessity
  • Legal obligations (e.g. payroll, tax compliance)

6. Data Sharing and Disclosure

We may share your data with:

  • Employers seeking workers
  • Background screening services
  • Payroll/accounting providers
  • Legal or regulatory bodies (e.g., HMRC)

We never sell personal data to third parties.

7. Data Retention

Data is stored securely and retained only as long as necessary:

  • Candidate and client records: up to 6 years after last contact
  • Financial and compliance data: minimum 6 years

You may request deletion of your data, unless we are legally required to retain it.

8. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise any of these rights, contact us at office@truetrucks.co.uk.

9. Cookies and Analytics

We use cookies to track website activity and improve user experience. Analytics tools (like Google Analytics) collect anonymous browsing data.

You can disable cookies in your browser settings at any time.

10. Data Security

We implement technical and organizational safeguards including:

  • Firewalls and encryption
  • Secure cloud-based storage
  • Role-based access control
  • Regular audits and updates

However, internet-based communications are never 100% secure, and we encourage caution.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy. Updates will be posted to our website with an effective date.

12. Contact Us

Truetrucks Limited
76 Hillside Road, London, England, SW2 3HP
Email: office@truetrucks.co.uk

For data concerns, you can also contact the UK Information Commissioner’s Office (ICO) via https://ico.org.uk